Communication is the basis of every interaction, and fundamental to developing and strengthening leadership skills. Accomplishing your goals is directly correlated to effectively communicating your objectives and working with others to accomplish those goals. At Executive Essentials, we provide custom-designed training and coaching programs in these essential skills including:
Communication Coaching
Executive Essentials' communications coaching covers a broad range of specialized skill refinement. Whether you are speaking to your employee, boss, peer, or client; effective communication is fundamental to your success. Clients can work with coaches on a specific presentation, upcoming client or staff interactions, or on general effective communication techniques. Specific areas include:
- Accent reduction
- Advanced public speaking
- ESL: grammar, jargon, syntax
- Facilitating meetings
- Flexing your communication style
- Resolving employee conflict
- Writing and delivering performance appraisals
- Writing and designing presentations
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Communicate with Emotional Intelligence
Emotional Intelligence is an increasingly popular model for the assessment and development of individual and group performance. Emotional Intelligence has entered our business vocabulary, and provides an invaluable common language for conversations about leadership.
You Will Learn:
- Why Emotional Intelligence is important
- The different components of Emotional Intelligence
- How EI impacts who gets selected and promoted within organizations
- How success is a combination of EI and technical talent
- Best practices for the assessment and development of Emotional Intelligence
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Confident Public Speaking
Statistics prove people's number one fear is speaking in public; the second greatest fear is death! In other words, most people would rather be the topic of the eulogy rather than the one giving it. At the end of this workshop participants will understand the techniques to overcome their specific fears of public speaking. We will discuss how to structure your message and use your voice, body language, humor, and visual aids to communicate. Exercises will provide practice in all aspects, as well as managing the Q&A session.
You Will Learn:
- Methods to conquer your fear of public speaking
- Effective use of your voice including; rhythm, speed, volume, pitch and pauses
- Structuring your message
- Using and infusing humor
- Understanding and getting comfortable with your body language including; stance, movement, use of space, eye contact, and gestures
- Rules of visual aids
- Tips for managing the Q&A including; hostile questions, not knowing the answer, and disagreeing diplomatically
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Effective Business Writing
In a business environment, to be effective, you must write to meet the reader's needs. Communications today must be clear, concise and compelling. This course will impart techniques for implementing the 3C's of communications with a focus on web-based and presentation writing.
You Will Learn:
- Guidelines for effective business writing
- The 3C's of communications
- Writing structure and organization
- Tips for approaching your presentation
- Email etiquette
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Flexing Your Communication Style
People's preferences are reflected in their choice of words, stance, office décor, clothing, body language and more. Some people focus on facts, others look for relationships, some like detail, and others prefer to concentrate on the bigger picture. Understanding how you prefer to communicate impacts how you lead, solve problems, make decisions, form relationships, and what strategies you utilize to influence others. It also indicates what is effective at influencing you. In this workshop you will learn your own communication preferences, how to identify others' preferences, and how to flex your style.
You Will Learn To:
- Understand your thinking preferences
- Identify other's preferences through observation
- Adapt communication style
- Minimize interpersonal friction
- Strengthen relationships
- Expand options for conflict resolution
- Determine effective influencing strategies
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Negotiation Know How
The thought of bartering, bickering, negotiating, even compromising often produce a negative connotation, and frequently fear, in one's mind. Each of us however, has to negotiate daily in every aspect of our lives. This course will give you with a new perspective on the art of negotiation by equipping you with techniques, counter-techniques, and a methodology for mutually beneficial results.
You Will Learn:
- How to define a successful negotiation
- The 7 elements in the negotiation framework
- Understanding party interests and alternatives
- How to develop alternatives to increase leverage in a negotiation
- Negotiation tactics, counter tactics, and when to use them
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Presentation Design & Communication Strategy
Have you ever walked out of a presentation trying to figure out the speaker's point? Or did you stop caring after 15 minutes when it was not clear? Formal meetings, proposals, and sales pitches all rely on presentations, which are, unfortunately, often ineffective. Common flaws include and unclear message, over formatting, too much data and redundancy. The Design and Strategy Workshop begins with determining your message and ends with a clearly formulated, effective document.
You Will Learn:
- A strategic approach to your communication so you can:
- Analyze your audience
- Determine your communication objective
- Develop your message
- Techniques to approach the blank page
- How information is consumed
- How to reach the 3 types of comprehension
- How to select format designs for various content types
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Smart E-Mail Strategies
Are you ever amazed, stunned, or embarrassed when reading messages from associates? E-mail is an important part of business communications, but used carelessly, it can damage relationships, reputations, and careers. The Smart E-Mail Strategies seminar teaches participants how to use e-mail effectively. In this seminar, participants review the basics—proper addressing, salutations, spelling, grammar, and formatting—and also learn how to determine whether they should use e-mail at all for a particular communication.
You Will Learn:
- When you should and shouldn't use e-mail
- What to consider before sending an office-wide or firm-wide message
- When to use CC and BCC
- Why you shouldn't use e-mail to communicate problems or mistakes, or for difficult conversations
- What every business e-mail should include
- What salutations to use in different circumstances
- How to begin e-mail messages
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The Art of Influence
The ability to influence people is the one fundamental skill that every professional needs. All managers know how hard it can be to make views heard – whether written or spoken - despite having persuasive points to make. The Art of Influence gives participants all the techniques necessary to increase their influence and put the power of persuasion to work for them.
You Will:
- Be able to define 10 influencing strategies
- Assess your use of each strategy
- Determine under what circumstances each strategy is effective
- Plan how to increase your use and skill with each strategy
- Learn techniques to increase likeability
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