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Communications is the backbone of effective leadership and management and at the heart of all programs created by Executive Essentials. Whether written or spoken, verbal or non-verbal, easy or difficult – our communication skills impact success.
Communicating with Emotional
Intelligence
Emotional Intelligence is an increasingly popular model for the assessment and development of individual and group performance. Emotional Intelligence has entered our business vocabulary, and provides an invaluable common language for conversations about leadership.
You Will Learn:
- Why Emotional Intelligence is important
- The different components of Emotional Intelligence
- How EI impacts who gets selected and promoted
within organizations
- How success is a combination of EI and
technical talent
- Best practices for the assessment and development
of Emotional Intelligence
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Confident Public Speaking
Statistics prove people's number one fear is speaking in public; the second greatest fear is death! In other words, most people would rather be the topic of the eulogy rather than the one giving it. At the end of this workshop participants will understand the techniques to overcome their specific fears of public speaking. We will discuss how to structure your message and use your voice, body language, humor, and visual aids to communicate. Exercises will provide practice in all aspects, as well as managing the Q&A session.
You Will Learn:
- Methods to conquer your fear of public speaking
- Effective use of your voice including;
rhythm, speed, volume, pitch and pauses
- Structuring your message
- Using and infusing humor
- Understanding and getting comfortable with
your body language including; stance, movement,
use of space, eye contact, and gestures
- Rules of visual aids
- Tips for managing the Q&A including;
hostile questions, not knowing the answer,
and disagreeing diplomatically
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Effective Business Writing
In a business environment, to be effective, you
must write to meet the reader's needs. Communications
today must be clear, concise and compelling. This
course will impart techniques for implementing
the 3C's of communications with a focus on web-based
and presentation writing.
You Will Learn:
- Guidelines for effective business writing
- The 3C's of communications
- Writing structure and organization
- Tips for approaching your presentation
- Email etiquette
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Flexing Your Communication
Style
People's preferences are reflected in their
choice of words, stance, office décor,
clothing, body language and more. Some people
focus on facts, others look for relationships,
some like detail, and others prefer to concentrate
on the bigger picture. Understanding how you prefer
to communicate impacts how you lead, solve problems,
make decisions, form relationships, and what strategies
you utilize to influence others. It also indicates
what is effective at influencing you. In this
workshop you will learn your own communication
preferences, how to identify others' preferences,
and how to flex your style.
You Will Learn To:
- Understand your thinking preferences
- Identify other's preferences through
observation
- Adapt communication style
- Minimize interpersonal friction
- Strengthen relationships
- Expand options for conflict resolution
- Determine effective influencing strategies
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Presentation Design &
Communication Strategy
Have you ever walked out of a presentation trying to figure out the speaker's point? Or did you stop caring after 15 minutes when it was not clear? Formal meetings, proposals, and sales pitches all rely on presentations, which are, unfortunately, often ineffective. Common flaws include and unclear message, over formatting, too much data and redundancy. The Design and Strategy Workshop begins with determining your message and ends with a clearly formulated, effective document.
You Will Learn:
- A strategic approach to your communication
so you can:
- Analyze your audience
- Determine your communication objective
- Develop your message
- Techniques to approach the blank page
- How information is consumed
- How to reach the 3 types of comprehension
- How to select format designs for various
content types
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Smart E-Mail Strategies
Are you ever amazed, stunned, or embarrassed when
reading messages from associates? E-mail is an
important part of business communications, but
used carelessly, it can damage relationships,
reputations, and careers. The Smart E-Mail Strategies
seminar teaches participants how to use e-mail
effectively. In this seminar, participants review
the basics—proper addressing, salutations,
spelling, grammar, and formatting—and also
learn how to determine whether they should use
e-mail at all for a particular communication.
You Will Learn:
- When you should and shouldn't use
e-mail
- What to consider before sending an office-wide
or firm-wide message
- When to use CC and BCC
- Why you shouldn't use e-mail to communicate
problems or mistakes, or for difficult conversations
- What every business e-mail should include
- What salutations to use in different circumstances
- How to begin e-mail messages
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The Art of Influence
The ability to influence people is the one fundamental skill that every professional needs. All managers know how hard it can be to make views heard – whether written or spoken - despite having persuasive points to make. The Art of Influence gives participants all the techniques necessary to increase their influence and put the power of persuasion to work for them.
You Will:
- Be able to define 10 influencing strategies
- Assess your use of each strategy
- Determine under what circumstances each
strategy is effective
- Plan how to increase your use and skill
with each strategy
- Learn techniques to increase likeability
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